Putting you first
We never take for granted the trust you place in us when choosing one of our homes. For many it's a life-changing decision, so we want to make the whole process of dealing with Urbanedge seamless and affirming. That's why we have created a customer focused approach unlike any other in the industry.
It begins from the moment you enter one of our display centres. You'll quickly discover that our sales consultants are not driven by making the next big sale. They are motivated by ensuring your experience is positive, welcoming and empowering. They genuinely care about our homes and the people who live in them, which is why they won't abandon you once you've said 'yes', remaining with you right through until building begins. For everyone at Urbanedge it's about creating relationships, not transactions. It's all about you.
Dedicated customer service
Once you have accepted your sales quotation you will be assigned a dedicated customer service administrator, who will work in tandem with your sales consultant to ensure the process of moving into your new home is as smooth as possible. They will be with you every step of the way throughout contract signing, finance approval, specification of exteriors/interiors, and construction. A dedicated construction supervisor will also offer another point of contact during the build, providing you with walk-throughs, site updates and a level of quality construction that's second to none.
This unrivalled level of commitment and service continues well after you take the keys, where our After Settlement Care offers you that added comfort and confidence that comes with buying an Urbanedge home.